Posts

Critical to Quality

Image
CTQ - Critical To Quality Definition: CTQ takes a customer’s need and translates that into specific, measurable and actionable requirements.  The CTQ measurements can be based on both internal and external customer definitions Purpose: CTQ’s are useful in helping product designers and manufacturing teams know where to focus their efforts in designing robust products and processes CTQ Trees: Critical to Quality (CTQ) Trees helps to translate broad customer needs into specific, actionable, measurable performance requirements. a) Taken a customer need b) Requirements (Voice of customer) c) Identify the internal targets for each (Voice of business)  When developing new products and services, quality is important – not only to satisfy   clients, but also to help in standing out from competitors In the below example,      1)      Customer need is to get a good transportation service     ...
Post a Comment
Read more
Image
Business Process  Re engineering Definition: Business process – Steps designed to supply a product or deliver a service Re engineering - Rethinking and redesigning the present business process to attain improvement. Business process re engineering (BPR) is an approach to change management in which the related tasks required to obtain a specific business outcome are radically redesigned. Purpose: To analyze workflows among and between enterprises so as to optimize end-to-end processes and eliminate tasks that doesn't offer the client with worth Summary: Business process re-engineering Cycle:    Ø   Identify process:   Identify business process to re engineered      Ø   Review update and analyze : Analyze and measure an Existing process    Ø   Design to be :Identify technology and generat...
Post a Comment
Read more