Critical to Quality
CTQ - Critical To Quality Definition: CTQ takes a customer’s need and translates that into specific, measurable and actionable requirements. The CTQ measurements can be based on both internal and external customer definitions Purpose: CTQ’s are useful in helping product designers and manufacturing teams know where to focus their efforts in designing robust products and processes CTQ Trees: Critical to Quality (CTQ) Trees helps to translate broad customer needs into specific, actionable, measurable performance requirements. a) Taken a customer need b) Requirements (Voice of customer) c) Identify the internal targets for each (Voice of business) When developing new products and services, quality is important – not only to satisfy clients, but also to help in standing out from competitors In the below example, 1) Customer need is to get a good transportation service ...